Client Services Supervisor

Reports to: Chief of Staff

SUMMARY:

To supervise and maintain a high level of customer service over the reception area and appointment desk of the Veterinary Hospital while providing the highest quality of care for animals entrusted to us. Maintain, at all times, a sensitive and compassionate demeanor to our clients and with the animals in our care.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Responsible for scheduling, training, interviewing, and overseeing of reception & appointment staff, ensuring a high level of customer service to each client.
2. Assist with reception or appointment duties when necessary.
3. Responsible for maintaining the scheduling of maximum amount of animals for surgery.
4. Provide input to the Chief of Staff & General Manager on hiring and firing of reception and appointment staff.
5. Work with the volunteer coordinator to schedule all volunteers for Saturday Shot Clinic. Oversee all aspects of Saturday Vaccine Clinic including the scheduling of medical staff/vets.
6. Responsible for maintaining adequate inventory levels by ordering, pricing and stocking, all surgical, medical and re-sale items in conjunction with the Recovery Supervisor.
7. Perform Monthly inventory of clinic merchandise.
8. Maintain and promote professional relations with Clients, Donors, Animal Control Agencies, Clinic Vendors and like Animal Welfare Organizations.
9. Prepare and maintain records of daily/weekly clinic operations pertinent to the fiscal activities and clinical procedures.
10. Ensure monthly client outstanding balances are invoiced and tracked for payment of services rendered on a weekly basis. Run client statements at month end.
11. Prepare and submit monthly financial reports to the General Manager.
12. Responsible for all Herdina allocations adhering to the Community Foundation guidelines, and maintaining supporting documents.
13. Allocating DJ&T Spay/Neuter & Medical funds adhering to Humane Society guidelines along with the General Manager, and maintaining supporting documents.
14. Coordinate all outside medical services as they relate to Herdina and/or DJ&T.
15. Act as a liaison between reception and appointment staff and General Manager/Chief of Staff, advising of any concerns related to the spay/neuter/vaccination clinic and or reception/appointment staff.
16. Bring to the attention of the Chief of Staff & General Manager all personnel issues.

QUALIFICATIONS:

Applicant must be a High school graduate or equivalent. Have the knowledge and ability to work within a budget and general knowledge of surgical procedures and services performed at the Humane Society. Be committed to and promote the philosophies and image of the Humane Society with staff and the general public. Ability to motivate and manage staff, handle and care for animals in a humane manner The candidate must establish and maintain a high level of friendly customer service along with harmonious and effective relationships with the public, co-workers, volunteers and our donors. Ability to understand and follow Humane Society policies and be flexible, easily adapting to new situations.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee will be required to follow any other job related duties required by management.

Please email your resume to jhenderson@hssbv.org, or fax to (909) 386-1443, Attn: Jill Henderson. Deadline for submission is open until filled

Download the full job description

NOTE

Under the provisions of the Immigration and Reform Act of 1986, the successful candidate will be required to provide evidence of identity and eligibility for employment.
The Humane Society of San Bernardino Valley is an Equal Opportunity Employer. We do not discriminate on the grounds of race, religion, national origin, marital status, disability or any class protected by law.
The Humane Society of San Bernardino Valley is an At-Will employer. This is not a promise, offer or contract for employment.