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Please keep in mind our call volume can be very high, especially on Mondays, Fridays and after the launch of a new discount or voucher program. You are welcome to make an appointment over the phone, or by coming to the clinic in person. If you reach our voicemail, please leave one voicemail and we will return your call at the first opportunity. Fax: 909-386-1443
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Our Mission

Due to Multiple POSITIVE COVID-19 exposures, The Humane Society of San Bernardino Valley will be closed until Monday January 31st.   The closure is an effort to protect the health and well-being of our staff, clients, and community. 

We are making every effort to reschedule appointments during this time. If you have questions about your appointment please contact us on or after January 31.  Updates will be posted on our Facebook page and website.

Thank you for your understanding in these difficult times.  We appreciate you.

 If you have a pet medical emergency, please call your full service veterinary clinic. For afterhours care, please call the Animal Emergency Clinic at (909) 825-9350.  They are located at 22085 Commerce Way, in Grand Terrace.

Our mission is to prevent cruelty and neglect to animals; to educate children and all members of the community about animal welfare issues; and to provide for the health and well-being of animals with an emphasis on spay/neuter to prevent pet over-population.

We achieve our mission statement through the following programs and services to the community:

  • Low cost spay/neuter, vaccine and wellness veterinary clinic, humane education and cruelty investigation.
  • The HSSBV does not receive any funding from government/city/county agencies or any national animal organizations, such as the Humane Society of the United States. All of our funding is received through private donations, fundraising efforts and grants. In order to support these efforts on a local level, donations can be made directly to the HSSBV.
  • The HSSBV is not an animal control agency or a shelter. We do not adopt out animals, pick up deceased animals or strays, license pets or provide any animal control services. If you are looking for animal control services in your area, please click here to see which organization services the city you live in (hyperlink animal control blog). Contact your agency of service for information on strays, lost pets, animal complaints, licensing information, animal pick up, etc.


We are excited to announce the following updates and changes to our COVID prevention protocols and masking policy. These changes are in line with both OSHA and CDC recommendations. Please read through carefully in preparation for your future appointments.


  • Both the HSSBV clinic waiting area lobby, as well as the appointment center, are both reopening to the public!
  • Clients who are vaccinated no longer need to wear a mask when in our building.
  • Clients who are unvaccinated are asked to continue to wear a mask when inside our building.
  • At this time, our staff will continue to wear masks when dealing with the public, regardless of their vaccination status.
  • Please be advised, that some of our check in procedures, for example the surgery check in line, will still take place partially outside. This time of restructure has introduced ways to streamline some of our processes both for our clients and our staff.
  • At this time, Saturday Shot Clinics are still offered on the 1st and 3rd Saturdays of the month.

We appreciate the patience and kindness our clients have shown as we continually adapted to the COVID restrictions over the last year and half. Thank you for sticking with us and choosing us to treat your beloved four legged family members.

Unfortunately, not every client we encounter shows this same patience and kindness. As a reminder, the HSSBV will not tolerate aggressive behavior to our staff, volunteers, or other clients under any circumstances. We have a zero tolerance policy. Aggressive clients will be asked to leave and their pets will not be treated. We reserve the right to refuse service to anyone. Please treat our staff, and especially our dedicated volunteers, kindly. 
Want to share your experience with us? 
Visit our Client Satisfaction Survey and let us know how we did!  

Low Cost Veterinary Clinic Hours

Monday – Friday
9:30 am – 4:30 pm
*Please schedule an appointment. Limited walk-ins for vaccines and vet exams are also welcome.

2022 Holiday Closures
New Years Day 1/1/22 
President's Day Wknd. 2/19 - 2/21
Memorial Day Wknd. 5/28 - 5/30
Independence Day Wknd. 7/2 - 7/4
Labor Day Wknd. 9/3 - 9/5
Thanksgiving 11/24 - 11/27
Christmas & New Years break 12/23 - 1/2/2023 


Saturday Shot Clinic

We are excited to announce the return of our ssc which will be held the 1st & 3rd saturday of each month
(*see holiday schedule above for some exclusions)
As a reminder, our ssc is walk-in only (no appointments). we will be open 8am-12pm. it is recommended to come early, as the walk-in list can be cut off before noon.
social distance measures will continue to be put in place to keep our clients, patients and staff safe. 

Our prices are low cost every day of the week. You do not have to come to the Saturday Shot Clinic to receive low cost pricing. Our pricing does not change based on the day of the week.
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